Customer Services

Terms of Website

The Willows Variety Centre Limited

1. These Terms set out the legally binding terms which apply to everyone who accesses or uses the website at www.thewillowsonline.co.uk ("Website"). Please read the Terms carefully before using this Website. By accessing or using this Website, you agree to be bound by these Terms. If you do not wish to be bound by these Terms, you must leave this Website immediately.

2. This Website is owned and operated by The Willows Variety Centre Limited,

3. Nothing in these Terms affects your statutory rights as a consumer.

4. If you have any comments, questions or complaints about this Website or any aspect of our services please contact our Business Manager by one of the methods set out in the Contact us section of the Website.

5. Your privacy is important to us. Please visit our privacy policy for details about what information we collect and how we use and protect it.

6. This Website and the materials on it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world. The materials on this Website are owned by The Willows. You are permitted to display the materials on this Website on a computer screen and to download and print a hard copy of such materials strictly for your own personal use and provided you do not alter or remove any copyright, trade mark or other proprietary notices. You undertake not to:

• .commercially exploit any materials on this Website without our express prior written consent;
• establish a link to this Website from any other website, intranet or extranet site, without our express prior written consent;
• use this Website to upload or distribute any material that contains viruses or anything similar;
• infringe the rights of any other person;
• do anything that will or may interfere with, disrupt, damage or impair this Website or our provision of services; and/or
• Submit any information to this Website which is defamatory, obscene, offensive, and liable to cause harassment or distress and/or which does not comply with any law.
• You may not frame or use framing techniques to enclose any material on this Website or any part of it without our express prior written approval.

7. This Website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. In addition, we reserve the right to modify or discontinue, temporarily or permanently, all or any part of this Website without notice and without liability

Links from this Website to third party websites

8. This Website contains links to other websites which are not controlled by us. For example, if you click on a banner advertisement, the click may take you off this Website. The fact that we may provide a link to any such website does not mean that we endorse that website. Such links are provided only for your convenience and we have no control over such websites. Your access to and use of such websites is at your own risk and we shall have no liability in respect of those websites.

We will use reasonable endeavours to ensure the accuracy of any information on this Website, but we make no representation or warranty of any kind that this Website or any of its contents will be accurate, current, complete, or error-free. Unless we have been negligent, we accept no liability of any kind for any loss or damage arising from action taken in reliance on information on this Website.

9. We will use reasonable endeavours to exclude computer viruses from this Website, but we make no representation or warranty of any kind that this Website or any of its contents will be free from computer viruses introduced by third parties. Unless we have been negligent, we accept no liability of any kind for any loss or damage caused by computer viruses.

10. You represent and warrant that any tickets purchased are for personal use only and that they are not purchased as part of any form of for profit business or commercial activity, unless we have expressively authorized otherwise in writing. Any tickets resold without prior written agreement, will be invalid.

11. It is your responsibility to check your tickets as we are under no obligation to rectify mistakes.

12. We are under no obligation to provide the ticket(s) to you at the incorrect (lower) price, even after the confirmation page has been displayed and the online confirmation booking has been forwarded if such a pricing error is obvious and unmistakable.

13. We will use reasonable endeavours to notify you of the cancellation or re-scheduling of an event.

14. We are not responsible for any tickets that are lost or stolen.

15. The unauthorized use of photographic and recording equipment is prohibited.

16. We accept no responsibility for personal property that is brought to the venue.

17. Price and availability information is subject to change without notice.

18. Tickets cannot be exchanged or refunded unless in exceptional circumstances.

19. Emails to you will be sent to the address you specify to us. You must only provide us with a valid email address and it is your responsibility to inform us of any changes to that address.

20. To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

21. These terms and your use of this site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Terms of Hire - Function Suites

Use of the Centre

· The use of the Centre and its facilities shall be at the discretion of the Centre Manager or another member of staff, authorised in his absence.

· All bookings shall be made through the Functions Department.

· The Centre Manager may cancel any booking deemed to be unsuitable for The Centre.

· The Centre will generally be available for booking between the hours of 7pm - 1am on a normal business day. This will vary on bank holidays and Sundays.

· All bookings must include any setting up time that is required.

Booking Terms

· Bookings will be subject to the hiring fees.

· For all bookings, a minimum deposit of £250 is required at time of booking and is non-refundable.

· If the hirer cancels the booking within 8 weeks of the date, all monies already paid will not be refunded.

· The balance payment must be made in full no later than 4 weeks before the event.

· If the Centre Manager cancels the booking at any time, all monies will be refunded.

· The hirer shall not make a booking on behalf of a third party or allow the booking to be used for anything not in keeping with the purpose and objectives of The Centre.

Care of the Centre

· The hirer shall be responsible for any damage or unsatisfactory state of the room at the end of the booking and shall be charged for any additional costs incurred by The Centre.

· All items brought onto the premises must be removed on departure. The Willows cannot be held responsible for any items not removed.

Health, Safety & Security

1. All evacuation routes, doors, emergency signage etc must be kept clear at all times

2. The Centre Manager will respond to all emergency situations, liaising with the emergency services as necessary.

Animals

Displays

Alcohol

Gaming

Loss of property

Car parking

Behaviour

All hirers shall be considerate of companies working within The Centre and other guests and behave accordingly.

Car parking is available for up to 200 vehicles

Neither the Centre, Centre Manager, or its staff can accept responsibility for loss or damage to the customer's property

No gaming, betting or lottery activities are allowed

Cannot be brought or sold on the premises by the hirer

The Centre must approve the fixing of display materials

No animals are permitted except guide dogs

Smoking

The Willows Variety Centre will become a no smoking venue on 1st July 2007

General

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